HP Smart Device Services (HP SDS)

HP Smart Device Services (HP SDS) is a cloud-based solution that allows you to monitor and manage a fleet of HP devices remotely. HP SDS lets providers of Managed Print Services and Printer Fleet Management improve their service offerings and optimize work processes – saving time and money.

EKM Insight provides you and your customers with a modular MPS software infrastructure that is highly scalable, can easily integrate with IT service desks, and ERP systems for an incredibly efficient and optimised management solution.

HP Smart Device Services use cases:

Diagnose before dispatch

• Solve problems quickly – First time fix
• I understand the device issue and how to solve the problem before I dispatch service

Remote remediation

• Reduce onsite service visits
• I can fix simple device issues remotely with fewer customer interruptions

On Demand Training

• High service delivery experience – First time fix
• My technician knows how to quickly solve the problem before arrival

Supplies Management

• Reduce supplies risk and early cartridge replacement
• I can optimize supplies management to increase savings

Missing Printers (Collect bill and manage)

• Minimize lost clicks and easily track local device usage
• I can reliably monitor and track all my HP devices to get accurate page counts for every billing cycle
• reduces invoice dispute overheads

Ease of use and enhanced productivity

These new capabilities have been practically and context sensitively integrated into the established EKM Insight workflows enabling the relevant features to be easily accessible to users just when they are needed.
Productivity and quality of service is naturally enhanced whilst continually driving down the cost of service delivery

• Combined EKM and HP technologies to provide a Simple User and Service Provider experience
• Tremendous End User value through a ground breaking predictive remote service solution
• Service Provider productivity and profits up whilst reducing costs
• New enhanced efficient service management workflows enhancing end user satisfaction